Q&A: ‘Maybe we should step back from (needing heroes) and create good systems’Q&A: ‘Maybe we should step back from (needing heroes) and create good systems’Q&A: ‘Maybe we should step back from (needing heroes) and create good systems’

Q&A: ‘Maybe we should step back from (needing heroes) and create good systems’

Anne Marie Benedicto, vice president of the Joint Commission Center for Transforming Healthcare, discusses some of the industry’s systemic issues that are driving caregiver burnout and raising the risk for medical errors.

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